Speak to us in confidence

Our enquiry process

Step 1.

Enquiry

Take the first step towards world-class care and reach out to our experienced Private Care Liaisons. Share your contact details on this form or call the team directly 0208 167 5288

Step 2.

Consultation and discussion

On the call, we’ll ask you a few preliminary questions to understand your care requirements, whether for you or a family member. This will help us create a tailored care plan designed for your personal needs.

Step 3.

Care options and costs

Following your consultation, we’ll carefully guide you through the recommended care options, with clear and transparent costs, so you feel fully informed and confident in your decisions.

Step 4.

Moving forward with confidence

When you’re ready to proceed, we’ll take care of everything; guiding you seamlessly through the next steps and ensuring your care is arranged without delay.

Step 5.

Clinical assessment

A member of our Clinical Team will carry out a thorough assessment to gain a complete understanding of your medical and care needs. This can take place in person or virtually, depending on what feels most comfortable for you. 

Step 6.

Tailoring your care

Following a nurse assessment, we’ll match you to specialist nurses and carers according to your needs, we’ll work with you to create a comprehensive care plan ready for when you need it. This may include short notice and same-day support, where required.

Step 7.

Refining your care

We’ll spend time with you to ensure every aspect of your care feels right for you, thoughtfully shaped around your needs, preferences and what matters most to you.

Step 8.

Introducing your care team

We’ll introduce you to your care team, carefully chosen not only for their clinical expertise, but for their warmth, understanding and ability to support you in a way that feels natural and reassuring.

Step 9.

Making world-class care a reality

Once everything is in place, your care package will begin. Our clinical team remains available 24/7 to support you throughout your journey, providing reassurance every step of the way.

Get in touch for a confidential chat.

You confirm that by submitting your personal data that you have read and understood our privacy notice. We only share your personal data with our group companies and those categories of third parties identified in this privacy notice.

*Calls are recorded and may be monitored for record-keeping, training and quality-assurance purposes.